Terms of service
Effective date: September 15, 2026
I. Basic Provisions
These General Terms and Conditions ("Terms") are issued by:
UNICATO s.r.o.
Company ID (IČO): 46959254
Tax ID (DIČ): 2023679966
VAT ID (IČ DPH): SK2023679966
Registered office: Kostolná Ves 154, 972 26 Kostolná Ves, Slovak Republic
Registered with the Trenčín District Court, Commercial Register, Section: Sro, File No. 27552/R
Email: orders@gaiaspa.eu
Phone: +421 940 652 650
Website: www.gaiaspa.eu
(hereinafter the "Seller")
These Terms govern the mutual rights and obligations of the Seller and any individual who enters into a purchase agreement outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter the "Buyer"), through the web interface located at www.gaiaspa.eu (hereinafter the "Online Store").
The provisions of these Terms form an integral part of the purchase agreement. Any deviating arrangement in the purchase agreement takes precedence over the provisions of these Terms.
II. Product Information and Prices
Information about products, including the price of each product and its main characteristics, is provided with each product in the Online Store catalogue. Prices are listed including value added tax and all related fees. Product prices remain valid for as long as they are displayed in the Online Store.
All product presentations in the Online Store catalogue are for informational purposes, and the Seller is not obliged to enter into a purchase agreement regarding such products.
Information about costs associated with packaging and delivery of goods is published in the Online Store and applies to shipments within the destinations offered at checkout. Discounts on the purchase price of products cannot be combined unless otherwise agreed between the Seller and the Buyer.
III. Order and Conclusion of the Purchase Agreement
Costs incurred by the Buyer when using means of remote communication in connection with the conclusion of the purchase agreement (internet connection costs, telephone call costs) are borne by the Buyer. These costs do not differ from the standard rate.
The Buyer places an order by filling in the order form in the Online Store, without the need for prior registration.
When placing an order, the Buyer selects the goods, quantity, payment method and delivery method. Before submitting the order, the Buyer is able to check and change the information entered. The order is submitted by clicking the "Complete order" / checkout button. Information provided in the order is considered correct by the Seller.
Immediately upon receiving the order, the Seller sends the Buyer a confirmation of order receipt to the email address provided by the Buyer. This confirmation is automatic and is considered acceptance of the order and conclusion of the purchase agreement. A copy of these Terms is enclosed with, or referenced in, the confirmation.
All orders accepted by the Seller are binding. The Buyer may cancel an order by contacting the Seller by email at orders@gaiaspa.eu before the goods have been dispatched.
In the event of an obvious technical error on the Seller's side when stating the price of goods in the Online Store or during ordering, the Seller is not obliged to deliver the goods to the Buyer at this clearly erroneous price, even if an automatic order confirmation was sent. The Seller will inform the Buyer of the error without undue delay.
IV. Payment Terms and Delivery of Goods
The Buyer may pay the purchase price and any costs associated with delivery of goods by:
- payment card (Stripe)
- PayPal
The Buyer's obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the Seller's account or confirmed by the relevant payment processor. The Seller does not require any advance payment or similar payment from the Buyer beyond payment for the order itself.
The Seller will issue the Buyer a tax document – invoice, sent electronically to the Buyer's email address.
Goods are delivered to the address specified by the Buyer in the order. Delivery costs depend on the delivery destination and the weight of the order, as shown to the Buyer during checkout before the order is placed. Current delivery costs and zones are also described in our Shipping Policy.
Upon receipt of goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in the event of any defects, notify the carrier without delay.
The Buyer acquires ownership of the goods upon payment of the full purchase price, but not before receipt of the goods. Risk of accidental loss, damage, or destruction of the goods passes to the Buyer upon receipt of the goods.
Delivery time depends on the destination and carrier selected and is generally between 2 and 10 business days within the European Union.
V. Communication
The contracting parties may deliver all written correspondence to each other by electronic mail. The Buyer delivers correspondence to the Seller at the email address stated in these Terms. The Seller delivers correspondence to the Buyer at the email address provided in the order.
VI. Out-of-Court Dispute Resolution
A consumer has the right to contact the Seller with a request for redress if they are not satisfied with the way the Seller handled their complaint, or if they believe the Seller has violated their rights. The consumer has the right to submit a proposal to initiate alternative (out-of-court) dispute resolution to an alternative dispute resolution entity if the Seller's response to such a request was rejected, or if no response was received within 30 days.
The entity competent for out-of-court resolution of consumer disputes arising from the purchase agreement is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), with its registered office at: Prievozská 32, 827 99 Bratislava, Company ID: 17 331 927, website: https://www.soi.sk/.
The European Commission's Online Dispute Resolution platform, available at http://ec.europa.eu/consumers/odr, may also be used to resolve disputes between the Seller and the Buyer arising from the purchase agreement.
VII. Final Provisions
All agreements between the Seller and the Buyer are governed by the laws of the Slovak Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer's rights arising from generally binding legal regulations.
All rights to the Seller's website, in particular copyright to the content, including the layout of the page, photographs, graphics, trademarks, logo, and other content and elements, belong to the Seller. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the Seller's consent.
The Seller may amend or supplement the wording of these Terms. Rights and obligations arising during the period of validity of the previous version of the Terms are not affected by such changes.
These Terms are effective as of September 15, 2026.