Shipping policy

Effective date: September 15, 2026

Orders are shipped by UNICATO s.r.o. from our warehouse in Nováky, Slovak Republic. Shipping costs are calculated based on the delivery destination and the total weight of your order, and are shown at checkout before you complete your purchase.

Slovak Republic (domestic)

  • Standard shipping: €3.99
  • Express shipping: €6.99

Austria, Czech Republic, Hungary, Germany, Poland

Rates by order weight:

  • 0–1.5 kg: €12.00
  • 1.5–3 kg: €16.00
  • 3–6 kg: €21.00
  • 6–12 kg: €26.00
  • Over 12 kg: €38.00

Free shipping on orders over €100.

Rest of the European Union

(Belgium, Bulgaria, Cyprus, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Romania, Sweden, Slovenia)

Rates by order weight:

  • 0–1.5 kg: €13.00
  • 1.5–3 kg: €16.00
  • 3–6 kg: €22.00
  • 6–12 kg: €27.00
  • Over 12 kg: €40.00

Free shipping on orders over €100.

Outside the European Union (Switzerland, United Kingdom, Norway, and other non-EU European countries)

Rates by order weight:

  • 0–1.5 kg: €17.00
  • 1.5–3 kg: €21.00
  • 3–6 kg: €30.00
  • 6–12 kg: €35.00
  • Over 12 kg: €49.00

Free shipping on orders over €150.

Please note: orders shipped outside the European Union may be subject to import duties, taxes, and customs clearance fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates or product prices.

Delivery Times

Delivery generally takes 2–6 business days within the Slovak Republic and 2–10 business days for the rest of Europe, depending on the destination and carrier. Delivery times may vary during peak periods or due to circumstances beyond our control.

Order Processing

Orders are typically processed and dispatched within 1–2 business days of payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

Questions

If you have any questions about shipping or the status of your order, please contact us at orders@gaiaspa.eu or +421 940 652 650 (Mon–Fri, 7:00–15:00 CET).